About the Role
Business Head
The Digital Quest
Full Time
Others
Posted 1 day ago
Kolkata, India
Openings: 2
Applicants: 0
Job Description
We are seeking a motivated and results-driven Business Head to lead our [specific business unit/division]. The ideal candidate will be responsible for developing and executing business strategies, driving growth, and overseeing day-to-day operations. As a key member of the executive team, you will work closely with stakeholders, manage resources effectively, and ensure alignment with the company's vision and goals.
Key Responsibilities:
Strategic Leadership:
- Develop and implement business strategies to achieve growth and enhance market position.
- Analyze market trends, competitive landscape, and customer insights to identify opportunities for expansion.
- Collaborate with the executive team to align business objectives with overall company goals.
Operational Management:
- Oversee the daily operations of the business unit, ensuring efficiency and effectiveness in all processes.
- Monitor key performance indicators (KPIs) and adjust strategies as necessary to meet targets.
- Allocate resources effectively, including budget management and personnel oversight.
Sales and Marketing:
- Drive revenue growth through targeted marketing and sales initiatives.
- Build and maintain strong relationships with clients, partners, and stakeholders to enhance customer satisfaction and loyalty.
- Lead business development efforts to explore new markets and partnerships.
Team Leadership:
- Build, mentor, and develop a high-performing team by providing guidance, training, and support.
- Foster a culture of collaboration, accountability, and continuous improvement within the team.
- Conduct performance evaluations and establish development plans for team members.
Financial Management:
- Prepare and manage budgets, forecasts, and financial reports as needed.
- Identify cost-saving opportunities and optimize resource utilization.
- Ensure compliance with financial regulations and company policies.
Qualifications:
- Bachelor’s degree in Business Administration, Management, or a related field; MBA preferred.
- years of proven experience in a leadership role, preferably within [industry or related field].
- Strong understanding of business operations, financial management, and marketing strategies.
- Exceptional leadership, communication, and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Proficient in [specific software/tools relevant to the position].
What We Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- A dynamic and inclusive work environment.
Skills
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CRM
The Digital Quest
The Digital Quest
Fueling business growth through smart digital marketing
CRM
Kolkata, India
- Administrative
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3 years - 6 years
Required Skills:
Digital Marketing
- Posted: 1 week ago
- Openings: 1
- Applicants: 0
Job Description
We are seeking a dedicated and dynamic Client Servicing Executive to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing their inquiries, and ensuring their needs are met in a timely and efficient manner. You will act as a crucial liaison between clients and our internal teams, fostering strong relationships and ensuring client satisfaction.
Key Responsibilities:
Client Relationship Management:
- Build and maintain strong relationships with clients to understand their evolving needs.
- Serve as the primary point of contact for client inquiries and concerns.
- Conduct regular check-ins with clients to ensure satisfaction and support their success.
Service Delivery:
- Collaborate with internal teams to ensure timely and accurate delivery of products/services.
- Monitor project progress and communicate updates to clients as necessary.
- Address and resolve any issues or challenges that arise during service delivery.
Communication:
- Prepare and present regular reports on client status, feedback, and potential areas for improvement.
- Facilitate effective communication between clients and internal departments.
- Conduct client onboarding sessions and training as required.
Client Feedback and Improvement:
- Collect and analyze client feedback to identify areas for improvement.
- Work with management to implement changes based on client suggestions.
- Participate in client satisfaction surveys and report on results.
Documentation and Record-Keeping:
- Maintain accurate records of client interactions, transactions, and service issues.
- Update CRM or other client management systems with relevant information.
Sales Support:
- Assist in identifying opportunities for upselling or cross-selling additional products/services.
- Support sales efforts by providing client insights and trends.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience).
- Proven experience in client servicing, account management, or customer support roles.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and the capability to handle challenging situations professionally.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Ability to work well under pressure and manage multiple priorities simultaneously.
Preferred Skills:
- Familiarity with our industry or relevant market knowledge.
- Experience with data analysis and reporting tools.
- Project management skills or certifications.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunity for professional growth and development.
- A collaborative and inclusive work environment.
- [List any additional benefits such as health insurance, retirement plans, flexible work hours, etc.]
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CRM
- Kolkata, India
- Administrative
- 3 years
Skills : Digital Marketing
Job Description
We are seeking a dedicated and dynamic Client Servicing Executive to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing their inquiries, and ensuring their needs are met in a timely and efficient manner. You will act as a crucial liaison between clients and our internal teams, fostering strong relationships and ensuring client satisfaction.
Key Responsibilities:
Client Relationship Management:
- Build and maintain strong relationships with clients to understand their evolving needs.
- Serve as the primary point of contact for client inquiries and concerns.
- Conduct regular check-ins with clients to ensure satisfaction and support their success.
Service Delivery:
- Collaborate with internal teams to ensure timely and accurate delivery of products/services.
- Monitor project progress and communicate updates to clients as necessary.
- Address and resolve any issues or challenges that arise during service delivery.
Communication:
- Prepare and present regular reports on client status, feedback, and potential areas for improvement.
- Facilitate effective communication between clients and internal departments.
- Conduct client onboarding sessions and training as required.
Client Feedback and Improvement:
- Collect and analyze client feedback to identify areas for improvement.
- Work with management to implement changes based on client suggestions.
- Participate in client satisfaction surveys and report on results.
Documentation and Record-Keeping:
- Maintain accurate records of client interactions, transactions, and service issues.
- Update CRM or other client management systems with relevant information.
Sales Support:
- Assist in identifying opportunities for upselling or cross-selling additional products/services.
- Support sales efforts by providing client insights and trends.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience).
- Proven experience in client servicing, account management, or customer support roles.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and the capability to handle challenging situations professionally.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Ability to work well under pressure and manage multiple priorities simultaneously.
Preferred Skills:
- Familiarity with our industry or relevant market knowledge.
- Experience with data analysis and reporting tools.
- Project management skills or certifications.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunity for professional growth and development.
- A collaborative and inclusive work environment.
- [List any additional benefits such as health insurance, retirement plans, flexible work hours, etc.]
CRM
by The Digital QuestAdministrative
Skills
Job Description
We are seeking a dedicated and dynamic Client Servicing Executive to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing their inquiries, and ensuring their needs are met in a timely and efficient manner. You will act as a crucial liaison between clients and our internal teams, fostering strong relationships and ensuring client satisfaction.
Key Responsibilities:
Client Relationship Management:
- Build and maintain strong relationships with clients to understand their evolving needs.
- Serve as the primary point of contact for client inquiries and concerns.
- Conduct regular check-ins with clients to ensure satisfaction and support their success.
Service Delivery:
- Collaborate with internal teams to ensure timely and accurate delivery of products/services.
- Monitor project progress and communicate updates to clients as necessary.
- Address and resolve any issues or challenges that arise during service delivery.
Communication:
- Prepare and present regular reports on client status, feedback, and potential areas for improvement.
- Facilitate effective communication between clients and internal departments.
- Conduct client onboarding sessions and training as required.
Client Feedback and Improvement:
- Collect and analyze client feedback to identify areas for improvement.
- Work with management to implement changes based on client suggestions.
- Participate in client satisfaction surveys and report on results.
Documentation and Record-Keeping:
- Maintain accurate records of client interactions, transactions, and service issues.
- Update CRM or other client management systems with relevant information.
Sales Support:
- Assist in identifying opportunities for upselling or cross-selling additional products/services.
- Support sales efforts by providing client insights and trends.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience).
- Proven experience in client servicing, account management, or customer support roles.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and the capability to handle challenging situations professionally.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Ability to work well under pressure and manage multiple priorities simultaneously.
Preferred Skills:
- Familiarity with our industry or relevant market knowledge.
- Experience with data analysis and reporting tools.
- Project management skills or certifications.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunity for professional growth and development.
- A collaborative and inclusive work environment.
- [List any additional benefits such as health insurance, retirement plans, flexible work hours, etc.]
